Shipping & Returns
At Picklejoy, we do not accept returns of food products; however, we stand behind our products 100%. We understand that sometimes situations may arise where a refund is necessary. Please read our refund policy carefully to ensure a smooth and transparent process.
1. Refunds for Damaged or Inedible Products
- If you receive a product in a damaged condition or find it inedible upon delivery, we will gladly issue a full refund.
- How to Request a Refund: Contact our customer support team at orders@picklejoyllc.com within 24 hours of receiving the product.
- Provide clear photographs of the damaged or inedible item along with your order details.
2. Replacement Option
- As an alternative to a refund, we offer a free replacement for products deemed inedible or received in poor condition.
- How to Request a Replacement: Contact our customer support team at orders@picklejoyllc.com within 24 hours of receiving the product.
- Submit clear photographs of the damaged or inedible item along with your order details.
- A replacement product will be dispatched at no additional cost to you.
3. Refund Process
- Once your refund request is approved, we will process the refund within 5 business days.
- Refunds will be issued to the original payment method used during the purchase.
4. Exceptions to Refunds and Replacements
- Refunds or replacements are only applicable for products that are genuinely damaged or inedible.
- We cannot issue refunds for dissatisfaction with taste preferences or changes of mind after delivery.
For any questions or assistance, feel free to reach out to us at orders@picklejoyllc.com.
Refund Policy
Do you accept returns?
We do not accept returns for food products. However, we stand behind our products 100% and are happy to assist you with any concerns.
What if my product arrives damaged or inedible?
If you receive a product that is damaged or inedible, we will issue a full refund. Please contact our support team at orders@picklejoy.com within 24 hours of receiving your product. Be sure to provide clear photographs of the damaged or inedible item along with your order details.
Can I get a replacement instead of a refund?
Yes! We offer replacements at no additional cost for products that arrive in poor condition. Please contact our support team at orders@picklejoy.com within 24 hours and provide clear photographs of the issue along with your order details.
How long does it take to process a refund?
Once approved, refunds are processed within 5 business days and issued to the original payment method used during the purchase.
Are there any exceptions?
Refunds or replacements are only applicable for products that are genuinely damaged or inedible. Refunds will not be issued for taste preferences or changes of mind.
Shipping Information
Where do you ship?
We ship nationwide across the United States.
Which shipping carrier do you use?
We ship via FEDEX to ensure safe and timely delivery.
How often do you ship orders?
Orders are shipped Monday through Wednesday. For West Coast customers, we recommend selecting FEDEX 2 Day Select to ensure product freshness. Attention valued customers: Please note that any orders received after the 3:00 PM ET shipping cut-off time will be processed on the following business day.
What happens if my order is damaged during shipping?
Please notify us immediately so we can take the necessary steps to replace your damaged merchandise. Contact us at orders@picklejoy.com or (551) 222-9341
Warm Weather & Shipping Precautions
Is it safe to ship pickles to warm weather locations?
Yes, but please note that Half Sour pickles may not remain bright green in warm temperatures. They may appear "turned" due to the heat but are still safe to eat.
Will you ship pickles during the summer months?
Yes! We pack our products with ice packs and insulated bags. If shipping to the West Coast, we recommend selecting FedEx 2 Day Select for optimal freshness.
My pickles arrived warm. Are they still safe to eat?
Absolutely! Our pickles can be in transit for up to a week without refrigeration and remain safe to eat. Fermentation may continue, causing the pickles to "turn" in color, but this does not affect their quality or safety.
Will you issue a refund for "turned" pickles?
No. "Turned" pickles are a natural occurrence due to fermentation and warm weather. Refunds will not be issued as they remain completely safe to eat.
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orders@picklejoyllc.com
(551) 222-9341